Mohali: Automobile company told to repair defective scooter, refund ₹86k if it fails
Mohali Consumer Panel Orders Repair of Electric Scooter or Refund to Buyer
Indiadailyupdate.com – Mohali - A Mohali resident has won relief from the district consumer disputes redressal commission after his electric scooter remained unrepaired at an authorised service centre for more than two months. Ola Electric Technologies Pvt Ltd and its Phase-2 service centre have been directed to make the vehicle roadworthy within 30 days, failing which they must refund its purchase price with interest.
The order was issued by commission president SK Aggrawal and member Paramjeet Kaur in a complaint filed by Munna Ali, a resident of Barmajra. The panel found deficiency in service on the part of the company and service centre.
Purchase and the reported fault
Ali purchased the scooter through the Ola Electric application on July 28, 2024, for ₹85,999. He also paid ₹6,818 towards insurance. The dispute arose after the vehicle developed a loud and unusual sound from its hub motor on October 1, 2025.
He took the scooter to Ola’s Phase-2 service centre that day. However, the repair ticket for the matter was generated only on October 6. The time gap between the visit and the formal registration of the service request formed part of the wider sequence examined by the commission.
Ali continued to pursue the matter through emails, phone calls and personal visits. Despite those efforts, the scooter stayed at the service centre for more than two months and was neither repaired nor returned to him. The commission observed that complaint tickets had been raised, yet the issue itself was not resolved.
Condition of scooter also raised before panel
The buyer told the commission that the scooter had been in good condition when he handed it over for servicing. He alleged that it was subsequently left exposed to dust and weather, leading to damage to its paintwork and body condition.
Photographs and videos submitted with the complaint supported that assertion. The case highlights that a service dispute can involve more than the original mechanical problem: the care taken while a vehicle remains in a workshop can also become significant when a consumer seeks redressal.
For owners of electric two-wheelers, a prolonged workshop stay may affect daily commuting as well as confidence in the vehicle’s condition. In this matter, the commission’s directions focus first on restoring the scooter to a usable, roadworthy state, while preserving a refund remedy if that outcome cannot be achieved within the specified time.
Defence not filed within prescribed period
Ola did not submit its written response within the stipulated 45-day period. As a result, its right to place a defence on record was struck off in June 2026.
The commission nevertheless gave the company and the service centre an opportunity to repair the scooter. They have been instructed to complete the work within 30 days after receiving a certified copy of the order. The repair process must be documented through photographs and video recordings.
This documentation requirement creates a record of the work carried out and of the scooter’s condition during the process. It also places emphasis on whether the vehicle is actually made fit for use on the road, rather than merely undergoing an incomplete or temporary intervention.
Refund requirement if repair is unsuccessful
If the scooter cannot be repaired and made roadworthy within the 30-day period, the opposite parties must refund ₹85,999 to Ali. The refund is to carry interest at 6% per year from December 8, 2025, when the consumer complaint was filed, until the amount is paid.
In addition, the commission ordered payment of ₹25,000 to Ali for mental agony, harassment and litigation expenses. The insurance payment of ₹6,818 was part of the buyer’s overall outlay on the vehicle, while the refund direction specifically concerns the scooter’s purchase amount of ₹85,999.
The ruling gives the companies a clear choice: complete a properly documented repair within the deadline, or return the vehicle’s cost with the interest ordered by the consumer panel. For consumers facing unresolved vehicle-service complaints, the decision underlines the importance of retaining service tickets, emails, call records, images and videos that show both the defect and the condition of the vehicle during its time with a service centre.
Ali’s case was rooted in a hub-motor noise, but the final order addresses the full service experience that followed: delayed ticket creation, an unresolved repair request, the scooter’s extended retention at the workshop and alleged deterioration while it was there. The commission has now set a time-bound path for resolution.
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